ubaje's Privacy Policy
Your personal information is completely safe with us. This policy contains full details on how information is collected, used, and protected.
Introduction and Scope
ubaje ("we", "our", "platform") operates an online gaming platform for players in Bangladesh. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use ubaje's website or services.
This policy applies to all ubaje services — including website browsing, account registration, deposits and withdrawals, gaming activity, live chat support, and promotional communications. By using ubaje's services, you agree to the terms of this Privacy Policy.
We take your privacy seriously. Our commitment is to use your information only for lawful, fair, and transparent purposes, and to ensure the security of your information at all times.
What Information We Collect
ubaje collects your information in several ways. Below is a detailed description of what type of information is collected and in what circumstances.
2.1 Information You Provide
Information you provide directly during account registration and use of services:
- Full name and date of birth (for age verification)
- Email address and contact details
- Payment method details — bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
- Documents required for identity verification (copy of national ID card or passport)
- Messages sent via live chat and support-related communications
2.2 Automatically Collected Information
When you use ubaje, the following information is collected automatically:
- IP address and geographic location (at country level)
- Device type, operating system, and browser information
- Website visit times, session duration, and browsing patterns
- Gaming activity logs — game history, bet amounts, and results
- Transaction history — deposits, withdrawals, and bonus usage
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as:
- Transaction confirmation information from payment processors
- Verification results from identity verification service providers
- Risk assessment information from fraud prevention services
How Your Information Is Used
ubaje uses collected information only for specific, lawful, and clear purposes. The main purposes for which we use information are described below:
- Account Management: Creating, verifying, and managing your account; ensuring secure login.
- Service Delivery: Providing gaming services, bonuses, promotional offers, and various ubaje benefits.
- Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: Resolving your issues in Bangla through 24/7 live chat.
- Security and Fraud Prevention: Detecting suspicious activity and ensuring platform security.
- Responsible Gaming: Identifying excessive gaming behaviour and providing relevant support.
- Legal Compliance: Adhering to applicable laws and regulations and meeting regulatory authority requirements.
- Marketing and Communications: Sending relevant promotional information subject to your consent.
- Service Improvement: Analysing user experience to further improve ubaje's services.
Data Storage and Security
ubaje adopts industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework consists of the following elements:
4.1 Technical Safeguards
- All data transferred between you and our servers is encrypted via SSL/TLS encryption.
- Sensitive data such as passwords is stored using industry-standard hashing algorithms.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems remain active.
4.2 Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.
- Active account data: for as long as the account remains active.
- Financial transaction records: in accordance with applicable legal requirements.
- Customer support communications: for a limited period after a complaint is resolved.
- Marketing preferences: until you withdraw your consent.
4.3 Response to a Data Breach
If a security breach is detected, ubaje will notify affected users and the relevant regulatory authorities as quickly as possible.
Sharing Information with Third Parties
ubaje never sells your personal information to third parties. However, limited information may be shared with specific trusted partners to deliver services:
- Payment Processing: Information necessary to complete bKash, Nagad, Rocket, and Upay transactions is shared with the relevant payment provider.
- Identity Verification: Information may be shared with trusted verification services for the KYC process.
- Technology Providers: Gaming software suppliers (such as Pragmatic Play, PG Soft, JILI, Spribe, etc.) may receive necessary gaming data.
- Legal Requirements: Information may be disclosed in response to court orders, legal proceedings, or valid requests from government authorities.
- Fraud Prevention: Limited information may be shared with security and fraud detection service providers.
Cookies and Tracking Technologies
ubaje uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. The different types of cookies are described below:
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and remember your language preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings and to provide a personalised experience. They remain active based on your consent.
6.3 Analytics Cookies
These cookies collect information to help us understand how ubaje is being used. This information helps improve the quality of our services. The data collected is aggregated and not personally identifiable.
You can manage cookies by changing your browser settings. However, disabling certain cookies may affect some website functionality.
Your Privacy Rights
ubaje respects your right to protect your information. Your key rights are described below:
- Right to Access: You may request to know what information we hold about you at any time.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
- Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw your consent for marketing communications or optional data processing at any time.
- Right to Lodge a Complaint: If you have any concerns about our privacy practices, you may contact ubaje directly.
To exercise your rights or submit a request, please contact our support team. We generally aim to respond to your request within 30 days.
Protection of Minors
ubaje's services are intended for persons aged 21 or over only. We do not knowingly collect personal information from any minor.
Completion of an age verification process at the time of account registration is mandatory. If we become aware that a minor has registered by providing false information about their age, that account will be closed immediately and the associated information will be deleted.
Policy Changes and Updates
ubaje may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify you by email or through a notification on the platform. Continuing to use ubaje's services after a change means you are agreeing to the updated policy.
You are advised to review this page regularly so that you are always up to date with our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact ubaje's privacy team using the following methods: