Safe and Responsible Gaming

ubaje Responsible Gaming — set the limits of your fun

Gaming is for enjoyment — not for stress or harm. ubaje gives you the tools to play in a safe, controlled, and healthy way, where your limits are in your hands.

Our Commitment

Gaming is a source of fun, not problems

ubaje believes that gaming should be a healthy and enjoyable form of entertainment. We are committed to creating a safe environment for players in Bangladesh, where every player can set their own limits and get help when needed.

Responsible gaming is not just about following rules — it is a mindset. When you play, stay aware: know how much time and money you are spending. Every tool at ubaje is built to make that awareness easier.

The safety of every player at ubaje is our highest priority. We want to keep gaming enjoyable — and for that we are committed to being by your side, 24 hours a day, 7 days a week.

Recognize the warning signs

If any of the following signs appear in you, seek help immediately:

  • The urge to play more to recover losses
  • Being unable to stop playing
  • Hiding your gaming from family or friends
  • Spending money meant for essential needs on gaming
  • Feeling restless or irritable when not gaming
  • Neglecting work, family, or studies
Protection Tools

Our tools for your safety

ubaje provides a range of effective tools to help you keep your gaming under control. Use these tools and build healthy gaming habits.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and a waiting period applies before increasing it, which prevents overspending in moments of impulse.

Time-Out Break

If you feel you need a break, you can take a time-out for any period from 24 hours to 30 days. During this time your account will be temporarily inactive and you will not be able to access any games.

Self-Exclusion

If you are experiencing a long-term problem, choose self-exclusion. Options range from 6 months to a permanent ban. During this period no promotional messages will be sent to you either.

Bet Limit Control

Decide in advance the maximum amount you will wager in each session. This limit protects you from large losses in a single session and keeps your gaming experience within control.

Age Verification

ubaje strictly enforces the 21+ age rule. Age is verified at registration, and any suspicious account is investigated and closed if necessary. Keeping minors away from gaming is our primary responsibility.

24/7 Bangla Support

Our support team is always ready to help with any question or issue related to responsible gaming. Chat with us in Bengali on live chat and get immediate assistance — any time of the day or night.

Step-by-Step Guide

Set your limits — in just a few minutes

  1. 1

    Log in to your account

    Log in to your account from the ubaje Login page and click on the profile icon.

  2. 2

    Open the Responsible Gaming menu

    Go to the "Responsible Gaming" section in your account settings, where all protection tools are available.

  3. 3

    Choose your preferred limit

    Pick what you need — deposit limit, bet limit, or time-out — and set the value.

  4. 4

    Confirm

    Once you confirm a limit it takes effect immediately. Lowering a limit is instant; increasing one requires a waiting period.

  5. 5

    Get help if you have trouble

    If you cannot manage it on your own, contact us via live chat or email — we will help without judgment.

Responsible Gaming Policy

Healthy Gaming Habits

  • Never see gaming as a source of income — it is simply a form of entertainment.
  • Only spend money that, if lost, will not affect your daily life.
  • Set a budget for time and money before you start gaming and stick to it.
  • Do not try to play more to recover losses — that is the path to problems.
  • Take regular breaks and keep time for family, friends, and hobbies outside of gaming.
  • Avoid gaming when you are drunk, emotionally distressed, or under heavy stress.
  • Do not let minors access your account — always keep your password private.
  • If you sense a problem, seek help without delay — acting early is the wise choice.
21+

For those aged 21 and above only. No account is activated without age verification.

Age Limit

Protecting minors — our firm commitment

ubaje strictly enforces the 21+ age rule. As part of the responsible growth of online gaming in Bangladesh, we believe protecting minors is a paramount ethical responsibility.

Every user's age is verified at registration. Identity document details are checked to confirm that only adults are using the platform. If any account is suspected of involving a minor, it is immediately investigated and permanently closed if necessary.

If there are minors in your household, use parental control software on your devices and never share your ubaje account password.

For those aged 21 and above only
Detailed Information

Self-Exclusion and Deposit Limits

Learn more about our two most powerful protection tools and understand how they can help you.

Self-Exclusion

Self-exclusion is a voluntary step through which you can close your account for a set period or permanently. During this time you will not be able to open a new account or access the platform.

  • Options of 6 months, 1 year, or permanent ban
  • Once activated, it cannot be reversed before the period ends
  • All promotional communications stop automatically
  • Can be activated easily via live chat

Deposit Limit

A deposit limit controls the maximum amount you can deposit within a given time period. It is one of the most effective ways to manage your budget.

  • Set daily, weekly, or monthly limits
  • Lowering a limit takes effect immediately
  • A 7-day waiting period applies to increasing a limit
  • Minimum deposit is ৳100 — limits cannot be set below this
Support

Contact us for help

If you feel gaming is causing problems in your life, do not try to solve it alone — talk to us directly. Our team is trained and compassionate, and will help you without judgment.

Remember, asking for help is a sign of courage, not weakness. ubaje is by your side — not just when you play, but whenever you need us.

Ways to reach us

Live Chat 24/7 direct support in Bengali — the fastest way
Responsible Gaming Team A specially trained team, 7 days a week, 24 hours a day
Remember

Important information about gaming

Responsible gaming is not limited to using tools — it is a conscious mindset. Always keep the following in mind:

Winning is not guaranteed

Every game outcome is random. There is no guarantee of winning, and past wins do not influence future results.

Time passes quickly

Time can seem to fly while gaming. Use an alarm or timer to avoid spending more time on gaming than you intend.

Do not play with borrowed money

Never use borrowed money for gaming. Only use your own surplus funds.

Play safely, enjoy the fun

Play at ubaje with a commitment to responsible gaming. Set limits, take breaks, and seek help if problems arise — we are always by your side.

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FAQ

Common questions about responsible gaming

After logging in to ubaje, go to your profile settings and open the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period. For any issues, our live chat team is ready to help.

Once your chosen self-exclusion period ends, you can request to reactivate your account. However, under no circumstances will the account be reopened before the period ends — this is for your own protection. For permanent self-exclusion, the account cannot be reactivated at all.

Yes, this is our firm policy. Every user's age is verified at registration. If any account is suspected of involving a minor, we immediately investigate and permanently close it if necessary. No one under 21 can hold an account at ubaje.

First, give yourself credit — recognizing the problem is the first step. Reach out to our live chat right now or email us at [email protected]. Our team will help you set up self-exclusion, take the necessary steps, and find the right support.

A time-out is a short-term break (24 hours to 30 days) — for when you feel you just need a rest. Self-exclusion is a long-term solution (6 months to permanent) — for when gaming has become a real problem. In both cases your account is completely inactive.

If you are concerned that a family member has a gaming problem, let us know at [email protected]. We will review the situation and offer support. You should also activate parental controls on your own devices to prevent minors from gaining access.